Refund Policy – EcoSmart Smart Meter Solutions

Last Updated: 9/1/2026

At EcoSmart, we provide reliable IoT-enabled smart electricity and water meters for residential, commercial, and industrial applications. This Refund Policy outlines the procedures for handling refunds, returns, and exchanges of products and services purchased through our website.

By placing an order with EcoSmart, you agree to the terms outlined below.

 

1. Refund Policy Overview

Due to the technical, electronic, and sometimes customized nature of smart meters and IoT solutions, refunds are not automatic and are reviewed on a case-by-case basis. Our goal is to ensure fairness while maintaining product integrity and system reliability.

 

2. Eligibility for Refunds

You may request a refund if the product:

  • Arrives defective, damaged, or faulty

  • Is incorrectly supplied compared to the confirmed order

  • Has a verified manufacturing defect

All refund requests must be submitted within 7 days of delivery.

 

3. Items Not Eligible for Refund

Refunds will not be issued for:

  • Installed, activated, or used smart meters

  • Products damaged by incorrect installation, misuse, or environmental factors

  • Customized, special-order, or pre-configured smart meters

  • Activated data plans, software, licenses, or IoT services

  • Change-of-mind purchases

 

4. Return Conditions

To qualify for a return:

  • Products must be unused and uninstalled

  • Items must be returned in original packaging

  • All accessories, manuals, and documentation must be included

  • Products must be in resalable condition

EcoSmart reserves the right to inspect all returned products before approving a refund or exchange.

 

5. Refund Process

  1. Contact EcoSmart Support with your order number and reason for return

  2. Our team will assess your request and provide return instructions if approved

  3. Returned items will be inspected upon receipt

  4. Approved refunds will be processed within 7–14 business days

Refunds will be issued via the original payment method, unless otherwise agreed.

 
 

6. Installation & Service Fees

  • Installation fees, professional services, and labour charges are non-refundable

  • In the event of a service issue, EcoSmart may provide rectification, replacement, or technical support instead of a refund

  • Installation fees, professional services, and labor charges are non-refundable

  • In the event of a service issue, EcoSmart may provide rectification, replacement, or technical support instead of a refund

 

7. Shipping & Handling

  • Original shipping charges are non-refundable

  • Return shipping costs are the responsibility of the customer unless the return is due to an EcoSmart error

 

8. Exchanges & Replacements

Depending on the situation, EcoSmart may offer:

  • Product replacement

  • Exchange for an equivalent smart meter

  • Technical troubleshooting or system support

Final decisions are made based on product condition, warranty status, and availability.

 

9. Warranty & Refund Relationship

This Refund Policy operates alongside our Product Warranty Policy. Warranty claims are typically resolved through repair or replacement, not refunds, unless otherwise determined by EcoSmart.

 

10. Policy Updates

EcoSmart reserves the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon publication on our website.

 

11. Contact EcoSmart

For refund, return, or product enquiries, please contact:

EcoSmart Support Team

Email: enquiries@acebs.com.sg

Website: www.ecosmart.com.sg